Shipping policy
Shipping Information and Policies
Processing Time
Orders are typically processed and dispatched within 1–5 working days after payment is confirmed (excluding weekends and holidays). If processing is expected to take longer, we will notify you of any delays.Shipping & Delivery
We operate exclusively within the United Kingdom. Once your order has been dispatched, you will receive confirmation. You can expect delivery within 3–5 working days following the date of dispatch.
Shipping Costs
Shipping costs are calculated at checkout based on the weight, size, and destination of your order. We aim to provide competitive and transparent shipping rates.
Delivery Confirmation & Responsibility
An order is considered delivered once it reaches the address provided at checkout. Please ensure that your delivery address is accurate and secure.Missing or Not Received Orders
If you have not received your parcel within the expected timeframe, we recommend:
- Checking around your property and any safe places.
- Checking with neighbours or others at the address.
- Allowing a short period of time for the final stage of the delivery process.
Address Changes & Order Updates
To change your shipping address, contact details, or cancel an order, please email us at operations@luerxlambert.com as soon as possible after placing your order.
Requests are processed in the order received. Please note:
- Changes and cancellations are only possible before an order has entered the dispatch process.
- For security reasons, billing addresses cannot be updated. Orders requiring a billing address change must be cancelled and placed again.
If your order hasn’t arrived within 10 working days of dispatch, please contact us so we can investigate with the courier.
